AMT Datasouth Fastmark M1 Guía de usuario descargar pdf (Pagina 40)

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Connecting Devices

Query Status Request

Query requests are only supported on serial (COM) ports. If you are using a serial connection, a query

status is very helpful to troubleshoot whether you have the proper cable, baud, parity, stop bits.

Query Status Requests with Serial Printers are a two-way communication query between Loftware Label

Manager and any printer that supports status sending. Checking the status determines if Loftware Label

Manager is communicating correctly with the printer, whether or not the printer is on-line or in an error

state, and other hardware information such as firmware version and available memory.

To check device status, select File | Device Status or press F7.A Device Status dialog box is displayed.

Figure 2.14: Device Status Dialog Box

l Click Status. Loftware Label Manager sends a status request to the device and, if successful,

returns a message box.

If the device is in an error state, an error code is displayed in the message box.

Related Information

Refer to your device manual for information on error messages.

Understanding Printer Responses

A printer response is defined as the feedback displayed by an application when making a request to a

device that is in an error state. Each device family may behave slightly differently, and the type of

connection can affect the response. This section provides information on what can be generally expected

as responses from devices in scenarios involving the different types of applications and device

connections.

Serial

A serial connection is one that has been configured in Loftware Label Manager using a COM Port. This

is a two-way communication between the computer and the device providing more detail than other

types of connections.For example, if your printer is out of stock, you may get a specific error message:

A Recoverable Device Error means that, when the error is corrected, the print job continues. This is true

for USB as well as Parallel printing.

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